Terms of service

This Terms of service was last updated on Jan 25, 2023 and applies to all patronizing customers.

1. INSURANCE AND LIABILITY POLICY

Ensuring the protection of your shipments is a priority at EUGlobeLogistics. Our Insurance and Liability Policy provides details on the coverage provided and the process for handling claims.

• Insurance Coverage
  We offer insurance coverage for shipments, providing protection against loss or damage during transit. The extent of coverage may vary, and details are available upon request.
• Liability Limits
  Our policy outlines liability limits for different types of shipments. Understanding these limits is crucial for our customers to make informed decisions based on their specific needs.
• Filing a Claim
  In the unfortunate event of loss or damage, customers can file a claim by contacting our claims department. We will guide you through the process and work to resolve claims in a fair and timely manner.
• Conditions for Coverage
  Certain conditions may apply to insurance coverage, and it’s important for customers to familiarize themselves with these conditions to ensure compliance and eligibility for claims.
• Contact Us
  For inquiries related to insurance coverage, liability, or filing a claim, please contact our claims department at [email protected]. We are committed to addressing your concerns and providing support throughout the claims process.

2. SAFETY AND SECURITY POLICY

At EUGlobeLogistics, the safety and security of our customers’ shipments are paramount. Our Safety and Security Policy outlines the measures in place to ensure the protection of both our employees and your valuable cargo.

• Warehouse Safety
  Our facilities adhere to rigorous safety standards to prevent accidents and ensure the secure storage of goods during transit.
• Secure Packaging
  We employ secure packaging practices to safeguard items from damage or theft, minimizing the risk of issues during transportation.
• Security Protocols
  Our logistics operations incorporate advanced security protocols to deter unauthorized access and protect against potential threats during transit.
• Employee Training
  All employees undergo comprehensive safety and security training to enhance awareness and ensure strict adherence to established protocols.
• Incident Response
  In the event of any safety or security incidents, EUGlobeLogistics has a well-defined incident response plan to address the situation promptly and effectively.

3. CUSTOMER SERVICE POLICY

At EUGlobeLogistics, we are committed to delivering exceptional customer service to meet your logistics needs. Our Customer Service Policy outlines the principles guiding our customer support practices

• Contact Channels
  Reach out to our customer service team via our live chat or email [email protected], and we will respond promptly. Our goal is to address your inquiries, concerns, or feedback with efficiency and courtesy.
• Response Time
  We strive to respond to customer inquiries within 1-3 minutes. Urgent matters are prioritized to ensure timely resolution and satisfaction.
• Issue Resolution
  In the event of any issues or concerns, our customer service team will work diligently to investigate and resolve the matter promptly. We are dedicated to finding satisfactory solutions for our valued customers.
• Feedback Welcome
  We encourage customers to provide feedback on our services. Your input helps us improve and refine our operations to better serve you.
• Customer Education
  Our customer service team is available to assist and educate customers on our logistics processes, helping to ensure a smooth and informed experience with RETURNS AND REFUNDS POLICY

4. CLEARANCE PAYMENT POLICY

At EUGlobeLogistics, we strive to provide efficient and seamless logistics services tailored to the unique requirements of our global clientele. To ensure clarity and ease of transactions, we have implemented the following policy regarding clearance payments:

• Payment Location
  We only accept payments for clearance services at the destination or receiving country. This approach is designed to align with local customs procedures, optimize currency transactions, and leverage our expertise in navigating the clearance processes at the point of delivery.
• Currency
  All clearance payments should be made in the local currency of the receiving country. This facilitates smoother transactions and minimizes currency exchange complexities for both EU Globe Logistics and our valued clients.
• Communicaition and Transparency
  Our commitment to transparency means that we communicate this policy clearly to our clients. Any adjustments or exceptions to this policy will be communicated in advance, ensuring a transparent and collaborative relationship.
• Client Convenience
  This policy is crafted with our clients’ convenience in mind. By streamlining clearance payments at the receiving end, we aim to provide a hassle-free experience and cater to the familiarity our clients may have with the processes in their own country.
• Clearance Obligation
  We strongly recommend that our clients promptly settle clearance duties to mitigate potential delays, holds, or inadvertent discrepancies with customs.
• Global Reach
  With our headquarters in Berlin and a comprehensive network that spans over 140,000 countries, EU Globe Logistics is dedicated to navigating the intricacies of global logistics with precision and expertise. 

5. ENVIRONMENTAL SUSTAINABILITY POLICY

EUGlobeLogistics is committed to environmental responsibility and sustainable logistics practices. Our Environmental Sustainability Policy reflects our dedication to minimizing our ecological footprint.

• Carbon Footprint Reduction
  We actively seek ways to reduce our carbon footprint through efficient transportation routes, fuel-efficient vehicles, and investments in eco-friendly technologies.
• Recycling Initiatives
  We promote recycling within our operations and facilities, encouraging responsible disposal practices for packaging materials and minimizing waste.
• Eco-Friendly Partnerships
  We collaborate with suppliers and partners who share our commitment to environmental sustainability, working collectively to adopt and implement eco-friendly practices.
• Continuous Improvement
  EU Globe Logistics continually reviews and updates our environmental sustainability practices to incorporate the latest advancements and align with emerging standards in the logistics industry.
• Community Engagement
  We engage with local communities to support environmental initiatives, contributing to conservation efforts and fostering a culture of sustainability.

6. RETURNS AND REFUNDS

Our Returns and Refunds Policy is designed to provide clarity on the process of returning items and seeking refunds.

• Returns Process
  If you need to return a shipment, please contact our customer service team within two days of receiving the delivery. We will guide you through the return process, ensuring a smooth experience.
• Acceptable Returns
  We accept returns for items in their original condition, unused, and with all original packaging intact. Certain items may be exempt from our return policy, and we’ll clearly communicate those exceptions.
• Refund Timeframe
  Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will be applied to your original payment method.
• Conditions for Refunds
  Refunds are issued based on the condition of the returned item and adherence to our return policy. Any shipping fees associated with the initial purchase may not be refundable.
• Contact Us
  For any inquiries or to initiate a return, please contact our customer service team at [email protected]. We are here to assist you and ensure a positive experience with us.